The Support & Resources section contains technical support documents and transaction guideline documents. As time goes on, we will add many more documents to this section, as well as a Technical FAQ page.

Changing Medicare Passwords
With the change to IVANS as the frame provider for Medicare connectivity and the change to FISS from APASS for the screen scraping, the procedures to update passwords have changed.

NEHEN Cleanup Scripts
This .zip file contains VBScript samples that you can use to cleanup old audit and NEHENLite files. Most sites customize these and then use Windows Scheduler or another tool to run them at night.

NEHEN eGateway Configuration

NEHEN Express Training Materials - Referrals
This .zip file contains the Training Guides for the creation and viewing of various Referral types within the NEHEN Express 11.0 system. Please contact your NEHEN Technical Representative or Program Manager for access authorization.

Reporting NPI to NEHEN Payers
The attached document outlines how to submit your facility, group and/or individual National Provider Identifier (NPI) to each of the NEHEN Payer members.

Setting Up Claim Batch File Transmission through NEHEN